Privacy Policy

Privacy Policy

At Shield Medical Supplies, your privacy is important to us. We work diligently to protect confidentiality, restrict transfer of personal data, incorporate technical safeguards and appropriate security policies. Below is the policy that describes the privacy practices used on our Website. 


Shield Medical Supplies collects information from you at various points on our website such as when registering as a customer, placing an order, participating in an online survey or requesting information.  We request contact information such as your name, postal address, phone number, contact names and email address.  When you place an order, we will collect billing information such as credit card number.  The choice to provide us with personal information is always yours. However, your decision to withhold particular details may limit the products and services we are able to provide and make it more difficult for us to advise you or suggest appropriate alternatives. If we are unable to accommodate your request based on the information that has been provided, we may ask for additional details in order to identify other ways to be of assistance. 


Shield Medical Supplies respects the privacy of its customers' personal or health related information and will not, under any circumstances, exchange, sell or otherwise spread the use of any information collected on the website, by telephone or by mail. All information collected will be kept confidential and used only to serve customers or as required by law. We use your personal information to communicate with you, enhance your visit to our site, process orders and effectively provide the products and services you have requested.  We may use personal information to offer additional products and services sold Shield Medical Supplies Supply.com. We only use personal information for the purposes that we have disclosed to you. If for any reason your information is required to fulfill a different purpose, we will notify you and ask you for your consent before we proceed.  

Please note, if you decide not to receive marketing emails from Shield Medical Supplies, you may still receive 'Transactional' email messages regarding your order (i.e., order confirmation, shipping information, customer service notifications, abandoned shopping cart reminders, etc.). You can easily opt out of all email communications from us by clicking on the "Unsubscribe" link at the bottom of all email messages. If you have questions or concerns regarding this statement, please contact us at: support@shieldmedicalsupplies.com.


We collect IP addresses, domain names, and other aggregate information on what pages consumers access or visit.  We use this information to analyze site usage, access the effectiveness of our marketing efforts and to assist us with making improvements to the site. We also use cookies to track and store information so we may provide you with a more personalized site.  We use cookies to allow access to the site, remember you when you return to our site, pre-fill forms so you do not have to re-enter your information every time you visit and to better tailor our site to our visitors’ needs.  Cookies need to be enabled in your browser in order to use our site otherwise our shopping cart will not function properly when you try to place an order. These cookies will not store any personal information such as your name, physical address, e-mail address, or telephone number. They merely inform us that you have previously visited our site.

"Cookies" are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personal identifying information, but they do enable us to personalize our home page for you and allow us to store items in your shopping cart between visits. Most Web browsers automatically accept cookies, but you can usually change your browser settings to prevent it from doing so


We disclose your information to third parties under the following circumstances:  We use an outside shipping company to ship orders and a credit card processing company to verify cards used to purchase goods.  These companies do not retain, share, store or use personally identifiable information for any other purpose.  To the extent required or permitted by law, we may also collect, use and disclose personal information in connection with security related or law enforcement investigations or in the course of cooperating with authorities or complying with legal requirements.  Shield Medical Supplies will also cooperate with inquiries made by the Federal Trade Commission.  In the event you have any questions concerning this privacy statement or the information you have provided, please contact

Attn: Administration
Shield  Medical Supplies
PO Box 211241
Chula Vista, CA 91921

Phone:  (800) 901-8357
Fax:      (800) 279-0450

Email: jay.sikes@shieldmedicalsupplies.com

If you do not wish to receive emails from us, please let us know by sending us the email address to the above email address, calling us at the above number or sending your request in writing.


We use current technologies and maintain SSL-encryption security standards to ensure that your personal information is protected against unauthorized access, disclosure, inappropriate alteration or misuse. All safety and security measures are also appropriate to the sensitivity level of your information. Electronic client files are kept in a secured environment with restricted access.  We manage our server environment appropriately and our firewall infrastructure is strictly adhered to. Our security practices are reviewed periodically, and we employ current technologies to assist us in protecting the confidentiality and privacy of your information. In the course of daily operations, we attempt to restrict access to personal information to authorized employees or general contractors who have a legitimate business purpose and reason for accessing it. As a condition of their employment, all employees of Shield Medical Supplies are required to abide by the privacy standards we have established and to follow all applicable laws and regulations. As a condition of any contractual arrangements, all general contractors of Shield Medical Supplies are required to abide by the privacy standards we have established and to follow all applicable laws and regulations.  Unauthorized access to and/or disclosure of client information by an employee of Shield Medical Supplies is strictly prohibited. All employees and general contractors are expected to maintain the confidentiality of personal information at all times and failing to do so will result in appropriate disciplinary measures, which may include dismissal.


Our site contains links to other web sites.  These sites are not covered by this privacy statement and we are not responsible for the privacy practices or the content of these other sites. ShieldMedicalSupplies.com does not control, makes no guarantees about, and disclaims any express or implied representations or warranties about the accuracy, relevance, timeliness, completeness, or appropriateness for a particular purpose of the information or the resources contained on these or any other Internet sites. Further, the inclusion of these links is merely for your convenience and is not intended and does not reflect ShieldMedicalSupplies.com’s opinion on the accuracy or the importance of these other sites; further, OnlineMedicalSupply.com does not endorse in any manner any of the views expressed in, or products or services offered by this or these other sites. All information in any ShieldMedicalSupplies.com site, or associated or linked site, is extracted, read, used, or relied upon by you at your own risk.


Any changes to our privacy policy and information handling practices shall be acknowledged in this policy in a timely manner. We may add, modify or remove portions of this policy when we feel it is appropriate to do so. You may determine when this policy was last updated by referring to the modification date found at the top of each Shield Medical Supplies Supply.com privacy policy web page.

Last Updated January 2019.


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